Custom Work Policies

CUSTOM WORK POLICIES

Orders can be processed online, by phone or email. 

All orders will be confirmed via email and will require a signature to guarantee the order. 

Full payment is required in advance on all orders under $1500.  On orders over $1500, a deposit of 50% is required before the order is processed, and the balance is due prior to shipment. 

Payments may be made by Visa, Mastercard, Discover, American Express, PayPal or by cashiers check/money order payable to Karen Curtis. 

Due to the customized nature of each piece, the deposit is non-refundable.  

Orders are considered final after 24 hours of deposit or full payment has been made.  There are no cancellations due to the customization process.  However if you request any changes they may be made as long as customization has not been started. Depending on customers requests additional charges may incur.
 

SHIPPING OF CUSTOM WORK

Orders ship within 7 days of receiving final payment. 

Standard delivery time is approximately 4-8 weeks on custom orders and may vary due to quantities, scope of project, current order volume and production schedule.  Orders are usually shipped via USPS and customer will be notified prior to shipping.

Items may be shipped as they are ready or when order is complete. This is up to the recipient as shipping and handling are the responsibility of the purchaser and the appropriate charges will be added to the invoice for each shipment.
 

All of our merchandise is thoroughly inspected and carefully packaged prior to shipping to insure no loss due to breakage.  Any claims for loss or damage arising in transit must be submitted to us within 5 business days of receipt.  Upon receiving notification, Karen Curtis, Inc. will inform you of the next course of action.  It is important that all damaged product and packing materials are kept for claims inspection.  If any of the items or packing materials are discarded or missing, Karen Curtis will not be able to replace the items and the purchaser will be responsible for payment of the product. 

With the intent of improving the design, Karen Curtis reserves the right to change specifications and make design modifications however you will be contacted in advance and this would solely be to make your custom design as stunning as possible as she takes great pride in her work and only wants the best for her clients. 

 
Still have questions? Contact CustomerCare@karencurtis.com and we’ll be happy to answer your questions.