Customer Care

Handcrafted in NYC — here to help with anything you need

To Order

Simply browse and add items to your shopping bag; you can also contact us at order@karencurtis.com (please include your name, address, phone number, and item style number). Once your order is received, a sales representative will contact you for payment details.

Karen Curtis jewelry is handmade and limited edition, many are one-of-a-kind. In-stock items usually ship within 2 business days. Please allow up to two weeks for distribution on custom items.

Rushed Delivery — please email us if you need a rush delivery and we are happy to do our best. Include "rush" in the subject line along with your style numbers, name, address, phone number, and product description. We'll contact you within 24 hours with an estimated delivery date and to sort out payment details.

Shipping

Orders ship via USPS Ground, complimentary on all U.S. orders over $75. See full rates, international shipping, and delivery times on our Shipping & Delivery page.

Payment Methods

KarenCurtis.com accepts all major credit cards: American Express, Visa, MasterCard and Discover, as well as Apple Pay, Google Pay, PayPal, Venmo, and Afterpay for 4 easy interest-free installments.

Promotional Codes

From time to time we have special offers that can be applied to your order using a promotional code. Enter the code in the space provided on the Shopping Bag page and hit "Checkout" — the value will be applied at checkout and won't appear as a separate line item.

Sales Tax

Sales tax will be added to orders shipping in New York, based on the state and county of your shipping address. Shipments outside New York will not include tax.

Order Emails

We'll communicate about your order by email — you'll receive a confirmation once your order is placed, and another when it ships, including tracking information.

Gift Options

Items can be packaged in our complimentary Karen Curtis gift packaging. You can also send a gift message and gift receipt (excluding prices) at no charge, even if you don't select gift wrap.

Return & Exchange Policy

Eligible website returns may be made within 21 days of delivery for a refund or store credit — choose store credit and get a 10% bonus. In-person and pop-up shop purchases are exchange only. Chandeliers/lighting, custom work, and final sale items cannot be returned or exchanged. Full details, including how to start a return, are on our Return & Exchange Policy page.

Cancellations

Once an order is submitted, we're unable to change or cancel it. If you have additional questions about your order, please contact customerservice@karencurtis.com.

Custom Orders

Custom jewelry and custom lighting each follow their own payment, timeline, and shipping terms. Full details are here:

•  Custom Work Policies (jewelry)
•  Custom Lighting Policy (chandeliers & pendant lights)

Jewelry Repairs

If your piece ever needs a repair, please email karen@karencurtis.com and I'll be happy to help — I want you to keep wearing and enjoying your jewelry for years to come.