Return & Exchange Policy

Return & Exchange Policy

Handcrafted in NYC — every piece made with care

Each piece is handcrafted with care, and many designs are limited edition or one of a kind. If you're not completely satisfied, you can return or exchange your eligible items by mail with receipt. I want you to love your purchase, so I'm happy to help in accordance with the policy below.

Website Returns

•  Returns or exchanges must be requested within 21 days of delivery.
•  Items must be unworn, in their original packaging, with all original tags attached.
•  Due to the handmade and limited-edition nature of many designs, items that have been worn, altered, damaged, or returned without their original packaging and tags may not be eligible for return or exchange.

Eligible website returns may be refunded to your original form of payment or issued as store credit — whichever you prefer.

Choose store credit and receive a 10% bonus — a $100 return becomes $110 to spend on your next piece.
•  Refunds and store credit are issued after the returned item has been received and inspected.
•  Refunds and store credit are based on the net purchase price paid for the merchandise and do not include original shipping charges.
•  Store credit may be applied toward any available item online or in person at a future pop-up shop, and does not expire.
•  Gift recipients returning an eligible item will receive store credit. To receive a refund to the original form of payment, the original purchaser must return the item.
•  If rewards points were used on an order that is later returned, the cash equivalent of those points is not refunded.

In-Person & Pop-Up Shop Purchases

Items purchased in person or at a pop-up shop are eligible for exchange only — not return, refund, or store credit — within 7 days of purchase. The item must be unworn, with tags attached, in its original packaging. Please contact me directly to arrange your exchange.

Damaged or Defective Items

If your piece arrives damaged or defective, please contact me within 48 hours of delivery with photos of the item and packaging. I'll work with you directly to make it right — this is handled separately from the standard return process above.

Final Sale

Chandeliers and lighting are final sale. Custom work cannot be returned, as it is tailored specifically for each individual. Items marked final sale at checkout are not eligible for return, exchange, or store credit.

Return Shipping

Customers are responsible for return shipping costs. For your protection, I strongly recommend using an insured, trackable shipping service, as Karen Curtis cannot be responsible for packages lost or damaged during return transit.

Original Shipping Charges

Shipping charges are non-refundable once an order has been shipped.

How to Start a Return

Please contact me before returning any item to receive return authorization and shipping instructions.

1.  Email customerservice@karencurtis.com with your order confirmation, order number, style(s), whether you'd like a return or exchange, and reason.

2.  I'll reply within 24–72 hours with your return authorization and the address to send your item to.

3.  Once authorized, your item(s) must be shipped within 7 calendar days (or returned in person by appointment within 7 calendar days, unless otherwise agreed in writing). Returns received after this timeframe may no longer qualify for return or exchange.

4.  Securely pack your item with all original packaging.

5.  Please email your tracking information so I know when to expect your package.

Processing

Once your return has been received and approved, your store credit will be issued as soon as possible. If you're exchanging for another piece, I'll be happy to help you select something you'll truly enjoy.

If you have any questions before purchasing or need help choosing the perfect piece, please don't hesitate to reach out. I'm always happy to help.