Order Information

ORDER INFORMATION

 

TO ORDER

Simply browse and add items to your shopping bag;  You can also contact us at order@karencurtis.com. (Please include: name, address, phone number, and item style number). Once your order is received a sales representative will contact you for payment details

Karen Curtis jewelry is handmade and limited edition, many are one-of-a-kind. In stock items usually ship in 1 - 3 business days.  Orders Places before 2pm EST on a business day will, when possible, ship same day as order placed. Please allow up to two weeks for distribution for custom items. Delivery times are provided solely as guidelines and are subject to change at any time.

Rushed Delivery - please email us if you need a rush delivery and we are happy to do our best. Please make sure to include "rush'" in the subject of your e-mail with style numbers. We will contact you within 24hrs with an estimated date of early delivery. Please include your name, address, phone number and product description and we'll contact you to sort out payment details.

 

PAYMENT METHODS

KarenCurtis.com accepts the following credit cards: American Express, Visa, MasterCard, Discover PayPal and Apple Pay. 
 

USING A PROMOTIONAL CODE

From time to time we have special offers that can be applied to your order by using a promotional code that we provide to you. In order to take advantage of these promotions, you must enter the promotional code in the space provided on the Shopping Bag page and hit the "Checkout" button. The value of the promotion will be applied to your order at checkout and will not appear on a line item basis.
 

SALES TAX 

Sales tax will be added to orders shipping in New York. Please note that tax calculations are based on state and county locations of the shipping address on your order. Shipments outside New York will not include tax.

We will communicate information about your order by email. You will receive an order confirmation email once your order has been received. In addition, we will send you an email when your order has shipped that will include the tracking information for your package.

GIFT OPTIONS

Items can be packaged in our complimentary Karen Curtis gift packaging.  You can choose to send a gift message and gift receipt (which will exclude prices) at no charge, even if you do not select gift wrap.

 

REWARD POINTS RETURN POLICY

Please note - if you have already used rewards points from an order that is being returned, the cash equivalent of the points used will not be refunded for returned order.


CANCELLATIONS 

Orders are processed as quickly as possible, and for this reason, we cannot guarantee any changes to your order once it has been submitted. If you need to change your order, please contact us as soon as possible at customerservice@karencurtis.com or call us at 1 (888) 421-0035 and Karen Curtis Customer Service 

 

JEWELRY REPAIRS

If for any reason you need a repair please email karen@karencurtis.com and we can assist you as we want you to continue wearing and enjoying your Jewelry