Custom Lighting Policy



Orders can be processed online, by phone or email.

All orders will be confirmed via email and will require a signature to guarantee the order. 

Full payment is required in advance on all orders under $1500.  On orders over $1500, a deposit of 50% is required before the order is processed, and the balance is due prior to shipment. 

Payments may be made by Visa, Mastercard, American Express or by cashiers check/money order payable to Karen Curtis. 

Due to the customized nature of each piece, the deposit is non-refundable.  All orders are considered final 3 days after deposit or full payment has been made.  There are no cancellations.  Changes may be made up to 7 days after order date and may incur additional charges. 

All orders will ship within 7 days of receiving final payment. 

Standard delivery time is approximately 4-8 weeks on custom orders and may vary due to quantities, scope of project, current order volume and production schedule.  All orders are shipped via FedEx unless prior arrangements have been made. 

Items will be shipped as they are ready, unless purchase order indicates that the order is to ship complete.  Shipping and handling are the responsibility of the purchaser and the appropriate charges will be added to the invoice for each shipment. 

All of our merchandise is thoroughly inspected and carefully packaged prior to shipping to insure no loss due to breakage.  Any claims for loss or damage arising in transit must be submitted to us in writing within 5 business days of receipt.  Upon receiving notification, Karen Curtis, Inc. will inform you of the next course of action.  It is important that all damaged product and packing materials are kept for Fed Ex claims inspection.  If any of the items or packing materials are discarded or missing, Karen Curtis will not be able to replace the items and the purchaser will be responsible for payment of the product. 

Custom modifications to existing fixtures will incur additional charges and may extend delivery time.  Any changes to an existing order must be made in writing within 7 days of receiving order confirmation. 

With the intent of improving the design, Karen Curtis reserves the right to change specifications and make design modifications at any time, without notice.